Our Privacy Policy

Welcome to Avino Health Corp , (“Avino Health”). This Privacy Policy and Notice of Privacy Practices (“Privacy Policy”) explains how we protect and use information that we collect or that you may submit through this website. This  Privacy Policy is subject to applicable U.S. federal and state laws and regulations.

 We may modify this Privacy Policy at any time and for any reason. We encourage you to review this Privacy Policy each time you visit or submit information to the website.

By using this website, you agree to the terms of the most recent version of this Privacy Policy. Please read our Terms of Use to understand the general rules about your use of this website. Except as outlined in any other disclaimers, policies, terms of use, or other notices on this website, this Privacy Policy and the Terms of Use constitute the complete agreement between you and Avino Health Corp regarding your use of this website.
You may be subject to additional terms that apply when you access specific services or materials in certain areas of this website, through links from this website, or when you purchase any Avino Health Corp product.

Introduction

The information we receive and how we use it depends on your actions when visiting our website. We handle and use your non-personal information (information that cannot identify you personally) differently from your personal information.

What is Non-Personal Information?

Non-personal information refers to data we collect through this website that does not identify you as an individual. This information might include:

  • The type of web browser software you use
  • The domain name from which you access the Internet
  • The Internet address of the website from which you directly linked to our site
  • The date and time of your access to our website
  • The specific pages you have visited on our site
  • The search terms you utilise
  • The links you click on
  • Personal information that has been anonymized or made non-personal (i.e., information that no longer identifies an individual user)

If you visit our website to read or download information, we may collect certain non-personal information about you from your computer. This information is gathered from your computer’s web browser. If you only read or download information from our site, we do not collect or learn your name, email address, home address, or any other personal information about you. We might place a text file, known as a cookie, in your computer’s browser files when you visit. This cookie may be stored on your computer’s hard drive. The information collected through cookies is non-personal. You can choose to decline our cookies if your browser allows it, though certain parts of our site may not function correctly if you do so. We will not allow any third parties, except for companies we hire to perform services or functions on our behalf, to place cookies on or through our website.

What Does Avino Health Corp Do with Non-Personal Information?

Because non-personal information cannot identify or be linked to you, there are no limitations on how we can use or share it. We are always exploring ways to enhance your experience and improve our website. We will use non-personal information to help us enhance the usefulness of our site for visitors. We will also use non-personal information for other business purposes. For instance, we may use non-personal or aggregated information to:

  • Generate reports for internal use to develop programs, products, services, or content
  • Personalise information or services that are relevant to you
  • Share or sell such information to third parties
  • Provide aggregated data on visitor usage of our site, such as “traffic statistics” and “response rates,” to third parties.

What is Personal Information?

Personal information comprises data we collect or that you submit through this website (including via products that submit information to this website) and that can be used to specifically identify you, such as:

  • Name
  • Date of birth
  • Home address and telephone number
  • Email address
  • Protected health information (see below)

In certain sections of our platform  you have the opportunity to provide personal information about yourself, configure one of our products to send personal information about yourself (and request that we send such information to third parties), opt to receive specific information, or engage in an activity. For example, you can register on this website or use an Avino Health Corp product to enable your devices such as blood glucose meter to send readings to our RPM platform  and then have us forward those readings to a  caregiver.

You may also choose to allow us to customise your website visits or personalise the information we send to your device. In such cases, we will request certain personal information to make your website visits more beneficial. When this information is combined with non-personal information collected through cookies (as described above), we can recognize that you have visited our site before and tailor your access to it. This could involve informing you about new features that might interest you or notifying you if your device readings fall outside a predetermined range you provide.

Protected Health Information

“Protected health information” refers to information that may identify you and pertains to your physical or mental health, health condition, and related healthcare services. We are committed to safeguarding all protected health information collected about you while providing health-related products, services, education, and/or training. Examples of protected health information include:

  • Information about your health condition (e.g., blood glucose levels)
  • Information about healthcare products or services provided to you
  • Geographic information (e.g., your address)
  • Demographic information (e.g., race, gender, or age)
  • Unique identifiers (e.g., Social Security Number, phone number(s), or driver’s licence/state certificate number)
  • Other information that may identify you

How Does Avino Health Corp Collect and Use Personal Information?

We may collect and use personal information obtained from you through this website to provide you with access to it. Additionally, we may keep and use your personal information for various purposes:

  • Responding to your requests
  • Sharing with third parties (family members, caregivers, friends, etc.) as authorised by you for Avino Health  Corp to transmit your personal information to them
  • Sharing with business partners to enhance your product experience
  • Customising your website access, such as notifying you about new features of interest
  • Providing information to caregivers, like doctors or diabetes educators
  • Personalising your device experience, e.g., notifying you about readings beyond a predefined range or related products/features of interest
  • Creating records, including records of your personal information
  • Contacting you with relevant information
  • Removing personal identifiers (e.g., name, email address, social security number), resulting in non-personal information that we can treat like other non-personal data
  • Enforcing this Privacy Policy and other website rules
  • Protecting our rights or property
  • Safeguarding health, safety, or welfare
  • Offering treatment (healthcare-related products, therapies, services) and running normal business operations

Does Avino Health Corp Share Personal Information with Third Parties?

Avino Health Corp will not share your personal information collected from this website with unrelated third parties without your consent, unless otherwise stated in this Privacy Policy. We will share your information, including blood glucose test results and other data, with third parties you authorize Avino Health Corp to share such information with. By configuring your personal page on the website to transmit your personal information (including blood glucose test results) to third parties or by using a meter provided or funded by a third party (e.g., insurance company or benefits coordinator), you consent to Avino Health Corp sharing your personal information with these third parties. Once your personal information is shared with a third party, Avino Health Corp cannot control how that party may handle your personal information or any subsequent disclosure.

In the ordinary course of business, we may share some personal information with companies we hire to perform services or functions on our behalf. For instance, we might work with different vendors or suppliers to ship products you order from our website or collaborate with partners to enhance your device experience. In such cases, we provide the vendor with necessary information (e.g., name, mailing address) to process your order. When we share your personal information with a third party, we do not authorize them to retain, disclose, or use your information for purposes beyond providing the requested services. We do not sell, exchange, or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

We may be legally obligated to disclose your personal information in response to a court order, subpoena, search warrant, law, or regulation. We may cooperate with law enforcement agencies investigating and prosecuting website visitors who violate our rules or engage in harmful or illegal behaviour.

We may disclose your personal information to third parties when we believe such disclosure is necessary to:

  • Enforce this Privacy Policy and other website rules
  • Protect our rights or property
  • Safeguard someone’s health, safety, or welfare
  • Comply with a law or regulation, court order, or other legal process

Government Agencies or Officials

We may disclose your personal information to authorised public health officials conducting public health activities. We may also share your personal information with government agencies authorised to  conducts audits, investigations, and inspections of our facilities or privacy practices. These government agencies can monitor the operation of the health care system, or compliance with government regulatory programs or civil rights laws.

Product Monitoring, Repair, and Recall

We may disclose your personal information to the U.S. Food and Drug Administration (FDA) or to other regulatory agencies: (1) to collect, report, or track adverse events, product defects, or problems; (2) to repair, replace, or recall defective or dangerous products; or (3) to monitor the performance of a product after it has been approved for use by the general public.

As Required By Law; Lawsuits and Other Proceedings

We may disclose your personal information if required to do so by federal, state, or local law, or if ordered by a court or by another properly authorised body (e.g., in response to a subpoena, discovery request, or other legal request made by someone involved in the dispute, if we receive satisfactory assurances either that (1) you were notified of the request; or (2) the parties to the dispute have agreed to a qualified protective order regarding your personal information). We may disclose information in the context of civil litigation where you have put your condition at issue in the litigation.

Written Authorization

Except as described in this Privacy Policy, we will obtain your online or written authorization or consent before using your personal information or disclosing it to persons or organizations outside of Avino Health Corp. Also, we will obtain an authorization for any communications with you for marketing purposes or any disclosures that constitute a sale of personal information. You may revoke any written authorization you have provided to us in writing, at any time. If you revoke your authorization, we will no longer use or disclose your personal information for the reasons covered by your written authorization, except to the extent that we have made any use(s) or disclosure(s) of your protected health information in reliance on an existing authorization. We are unable to take back any disclosures we have already made with your permission, and we are required to retain our records of the care that we have provided to you. To revoke an authorization, please send your request in writing with a copy of the authorization being revoked to the address below.

Please Note

In addition to the ways that we may keep, disclose, and use information described in this Privacy Policy, we also may keep, disclose, and use personally identifiable information that you give us through this website in ways that we believe are consistent with FDA and other governmental guidance, directions, regulations, and laws.

How You Can Access and Control Your Protected Health Information:

  • You may request a copy of your protected health information for inspection. Under certain other circumstances, we may deny your request for a copy of your protected health information. If we deny any part of your request, we will provide a written explanation of the reasons but provide complete access to the remaining parts. The foregoing does not constitute an obligation of Avino Health to store any information outside of its normal retention practices.
  • To obtain a copy of your protected health information, please complete and submit a request to support@avinohc.com. We may charge a reasonable fee for the costs of copying, mailing, or other supplies we use to fulfil your request, to the extent permitted by state and federal law.
  • If you believe that your protected health information is incorrect or incomplete, you may ask us to amend the protected health information, for as long as we retain your information. We may deny your request for an amendment if it is not in writing or does not include your reason for the request. In addition, we may deny your request if you ask us to amend information that: 1) was not created by us unless the person or entity that created the information is no longer available to make the amendment; 2) is not part of the medical information we maintain; 3) is not part of the information you would be permitted to inspect and copy; or 4) is accurate and complete.

What about privacy on other websites?

This website may contain links to other websites. Some of those websites may be operated by Avino Health Corp, and some may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. This Privacy Policy does not apply to any other website, even other Avino Health  Corp websites. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website, we recommend that you review each website’s privacy practices and make your own conclusions regarding the adequacy of these practices.

Does Ever Avino Health Corp Communicate Directly with Visitors to this Website?

We may contact you periodically by e-mail, mail, or telephone if you agree to that contact to provide information regarding programs, products, services, and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via e-mail. The e-mail response or confirmation may include your personal information, including personal information about your health, your name, address, etc. We cannot guarantee that our emails to you will be secure from unauthorised interception.

Are there special rules about children's privacy?

Some sections of this website may be designed specifically for use by children under the age of 18. Contact information such as their name and e-mail address, and demographic information such as their ZIP code or age may be requested in those sections. In such cases, children will be notified that they should obtain permission from their parents before providing such information.

What About Website Security?

Security is important to us. We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. Particularly, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

How to Contact Avino Health Corp?

If you have any questions, comments, or concerns about this Privacy Policy or the information practices of this site, please contact us as follows:

Email: hello@vinohealth.com


Changes to Privacy Policy

 If our Privacy Policy is revised, the most current policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information.